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change owner details

5569 Views 12 Replies Latest reply: 2018-02-10 11:16:39

Level 1
(5) points

scott
2015-12-15 02:43:22

I have just purchased a used maxidas ds708 .
I have gone online and registered but it still seems to hold some of the old owners details .
When I go to the update screen it still shows the previous owners email address .
How can I change this ??

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Level 9
(3413) points

Support02

2015-12-15 08:31:48 (Reply to:scott)

Please register a new Autel ID with your email address, send your Autel ID and serial No. to support@autel.com. Our support will help you to transfer this unit to your own account.

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Level 4
(143) points

RODNEYHIGGINS

2016-01-06 02:13:53 (Reply to:Support02)

TO SUPPORT, HELLO I AM TRYING TO ADD MD8213010556,WITH PASSWORD 355003 TO MY ACCT BUT SAYS ALREADY REG,THIS IS A SECOND HAND UNIT.

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Level 10
(10965) points

Autel Support

2016-01-06 09:41:12 (Reply to:RODNEYHIGGINS)

Hi, the unit has been transferred to your mail ID already. Please check. Thanks!

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Level 4
(143) points

RODNEYHIGGINS

2016-01-06 11:41:27 (Reply to:Autel Support)

Thank you very efficient

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Level 2
(11) points

Abbadi

2016-01-07 20:13:13

hello sir.
I am trying to add the Maxidas Ds708 to my account but it's give message that the device is not exist , and also when I try to update the devise it's shown the previous owner info .
serial: DS002Q003235
password: 139109

please advise asap

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Level 10
(10965) points

Autel Support

2016-01-09 06:35:59 (Reply to:Abbadi)

Hi, as I have checked the register password for this unit is incorrect. Can you please write to support@autel.com with the shot of About screen under Setting menu for us to check? We'll transfer this tool to your ID when we get the mail. Thanks!

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Level 2
(11) points

Abbadi

2016-01-09 18:31:11 (Reply to:Autel Support)

Hello sir,
sorry about the mistakes, but the correct serial is :

serial: DS002Q003135

password: 139109

BR
shadi Abbadi

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Level 10
(10965) points

Autel Support

2016-01-11 09:42:10 (Reply to:Abbadi)

Hi, it has been transferred to your account already. Please check. Thanks!

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Level 2
(14) points

kstephane

2017-10-16 23:36:26

Hello ,i have a MaxiDAS DS708 and my previous email used as my autel ID was deleted and i lost my password. I created a new Autel ID. how to use it with my unit?

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